FREQUENTLY ASKED QUESTIONS

If you’re catching our vibe & feel like we could be a good fit for working together on your website but you have a few questions first – be sure to read through the below FAQs.

If your question hasn’t been answered? Then feel free to get in touch.

What platforms do you use to build websites?

We predominantly build on WordPress because of the large amount of flexibility it offers in terms of design, functionality and integration with 3rd party tools and applications. With our entire team having vast experience with this platform, it also just happens to be our speciality. 🙂

Depending on the requirements, we also sometimes work with Shopify for eCommerce websites.

Do you provide branding/graphic design services?

As of May 2021, we are now very excited to announce that we now offer branding and graphic design services for our website clients! This means that if you are a new business or a business in need of a rebrand, we can help you out with this in addition to building your website!

We do not offer branding and graphic design as a standalone service but are happy to refer you on to other amazing graphic designers.

Do you provide copywriting services?

We are very excited to announce that as of February 2022, we now offer in-house copywriting services for our website projects and existing clients.

If you’re keen on website copy that converts and is human-friendly and SEO-friendly, be sure to let us know!

Do you do SEO?

This is a question we get asked A LOT and for good reason! There’s no point having a website if you’re not driving traffic to it and getting a good search engine ranking is a huge help in getting people to your site.

As part of your website build, we ensure your website is SEO ready and submitted to search engines upon launching.

We also have an in-house SEO copywriter who we can bring on to your project to write copy that’s not only search engine friendly but human friendly too (after all, it’s humans that will be reading your website).

We also offer ongoing SEO optimisation services to make sure your website improves and maintains its ranking in the long run.

For a bit more insight into the world of SEO, check out this blog post detailing 3x things you need to know about SEO.

Where are you based?

We are based in the beautiful town of Ipswich, approximately an hour’s drive south-west of Brisbane, Queensland (with a few team members based on the Sunshine Coast and Melbourne). Almost all of our clients are Australian-based and funnily enough, the majority happen to actually be based interstate. Given the advances in technology today (hello, Zoom!), it’s easy enough to work with anyone no matter their location.

In fact, if you’re based in another country, the exchange rate could work in your favour and you may get a good bang for your buck working with us ($1 AUD is around $0.70 USD or £0.50). 

What is the turnaround time for a new website?

This is another very commonly asked question! The short answer is that it all comes down to the communication between us.

Before we begin designing your website, at a minimum we require all branding assets and copy to be ready for us (we can use placeholder photography). 

Turnaround time for the design stage can be a couple of weeks, before completing approved designs for building.

We then aim to have your webiste live within 4-6 weeks from the time we start building the website. This is based on the assumption that we have received all content/info and feedback on time.

I have a big idea for a website but no idea where to start.

Shortly we’ll be rolling out discovery workshops where we’ll work closely with you to get a good grasp of your idea – what problem you’re trying to solve, who your target audience is and how your idea helps to solve this problem. We’ll then map out a whole lot of ideas of how a website or web application could work and you’ll walk away with a really strong plan for designing and building this website.

By workshopping your idea, we an make sure it’s viable and that we are all on the same page on how the website should work before we start building it.

Get in touch if you’re interested in a discovery workshop.

Do you offer website packages?

We are big believers in creating a website that’s completely unique to your business and needs, therefore we do not offer set packages. However if you check out our website services page, you’ll see starting prices which give a good indication of how much you’ll need to budget.

For a presonalised quote, please get in touch.

Do you provide ongoing website support once my website has launched?

We offer a range of website support packages for you to purchase and use for ongoing support and maintenance after your website has launched. Just purchase a set number of hours of support and you’re away! No retainers or lock-in contracts here – we’re all about providing flexibility.

Do you take on clients with existing websites that just want website development & troubleshooting?

This was actually how Moolah Digital started out! By taking on clients who already had websites and just needed help with troubleshooting and customization.

These days? Our passion lies in building websites from scratch and so we have decided to only offer website development & troubleshooting support to existing clients and clients who engage us to build their websites.

How far in advance do I have to book a website project?

We are often booked out at least 4 to 6 weeks in advance (depending on the time of year), so do keep this in mind when requesting a quote.

We often require you to do a bit of homework in the lead-up to commencing your website project, so by the time you send through the required information, we’ll be able to hit the ground running and get started on your project without too many hiccups.

Do you offer website audits?

At this time, we do not offer website audits. However, we provide a checklist with lots of guidance to help you do your own website audit via this blog post.

Do you offer website hosting?

We offer website hosting for clients who engage us to build their websites!

Be sure to ask about our hosting packages when requesting your website quote.

Let’s get going and build a slick & smart website for YOUR business!

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